Refund policy

At Noyonaa, we want you to be fully satisfied with your purchase. If you receive the wrong product, we will assist you with a replacement or refund under the conditions below.

What to Do If You Receive the Wrong Product

  • If you receive an item that is not what you ordered, please contact us within 2 days of delivery for a refund or replacement.

  • Unboxing Video Required:

    • Record a continuous, unedited video while opening the package.

    • The video must clearly show:
      ✓ The package
      ✓ Shipping label
      ✓ Product inside
      ✓ Any relevant details

    • This helps us verify the issue quickly.

  • After reviewing the video and details, we will decide whether a replacement or refund will be issued.

Return Shipping

  • If the mistake is from our side, we will cover the return shipping cost.

  • You must follow the return instructions provided by us to ensure proper processing.

Important Note

  • We cannot offer refunds or replacements for:

    • Products damaged due to misuse

    • Wrong product ordered by the customer

    • Missing unboxing video proof

Contact Us

If you have any questions or concerns, feel free to reach out:

  • Instagram: @noyonna.in

  • Phone: 9566694722